We want you to enjoy your jewelry for a long time, please treat it well by observing the following tips:
It is important to us that you are satisfied with your jewelry purchase. We take great pride in the craftsmanship and quality of our jewelry and also our service to our customers. If for any reason you are not fully satisfied with your purchase, simply return it within 30 days of the shipment date for a product exchange or credit towards your next purchase. Return and exchange restrictions are as follows:
- for hygiene reasons, earrings cannot be returned or exchanged - all earring sales are final.
- sale merchandise or custom orders, such as when the length of a chain or stones are requested to be altered from the standard design, are final sales and cannot be returned or exchanged.
- we cannot refund shipping & handling, or gift-wrapping charges. Items which are shipped free of charge and are subsequently returned will incur a $10 restock fee to reimburse the original shipping cost to us.
- we only accept returned merchandise that is received back in the original packaging within 30 days of the shipment date and is in unworn, new, resalable condition without any scratches, nicks or marks.
To return an item, please email us at for an RMA (return merchandise authorization) number. When sending back your return, please include a copy of your invoice, write the RMA number on your invoice copy and include a short note explaining the reason for your return and desired solution, credit or exchange. All merchandise should be returned to us fully insured in a well-padded envelope or box. We cannot be responsible for items lost, stolen or damaged during shipment.
Only items purchased from our online store are eligible for this return policy. Any items purchased through our retailers are subject to individual retailers' policies.
All jewelry is guaranteed under normal wear and usage for 60 days from invoice date. Any product needing repair within 60 days of the invoice date under normal wear and usage may be returned to us for repair free of charge. We reserve the right to determine normal wear and usage. If your jewelry is in need of repair after 60 days, we are happy to take care of it for a minimal charge plus shipping and handling.
Please contact us at for a quote before shipping. For your protection, please send all repairs insured in a well-padded envelope or box. We cannot be responsible for items lost, stolen or damaged during shipment.
If you lose one earring from a pair, we can usually replace the missing earring for half of the current full pair price. As each item is handmade, we will require the existing earring in order to match it as best as possible. Please note that some stones are limited availability and may no longer be available.
Please contact us at for a quote before shipping. For your protection, please send all repairs insured in a well-padded box. We cannot be responsible for items lost, stolen or damaged during shipment.